Privacy Policy

Welcome to channelo.tech (“we,” “our,” or “us”). channelo.tech is a business-to-business (“B2B”) Software-as-a-Service (“SaaS”) platform specializing in Partner Relationship Management (“PRM”). Our platform enables organizations to manage channel partners, distributors, resellers, alliances, incentives, partner onboarding, deal registration, training, communications, analytics, and ecosystem growth.

This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website at channelo.tech, access or use our platform, partner portals, or any of our related services (collectively, the “Services”). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

We are committed to protecting the privacy and security of the personal data entrusted to us by our customers, partners, and website visitors. This Policy is designed to comply with applicable data protection laws, including, without limitation, the European Union General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act (“CCPA”), and other relevant international privacy frameworks.

We collect information in the following categories to provide, maintain, and improve our Services:

2.1 Personal Data Provided by Users

When you register for an account, subscribe to our Services, request a demonstration, contact our sales or support teams, or otherwise interact with our platform, you may provide us with personal information, including but not limited to:

• Full name, job title, and professional designation
• Business email address and telephone number
• Company or organization name, size, and industry
• Billing address and payment information (processed through secure third-party payment processors)
• Partner portal credentials and authentication data
• Information submitted through forms, support tickets, deal registrations, and partner onboarding workflows
• Communication preferences and marketing consent records
• Content uploaded to the platform, including documents, training materials, and partner communications

2.2 Automatically Collected Data

When you access our website or use our Services, we automatically collect certain technical and usage information, including:

• IP address, browser type, operating system, and device identifiers
• Pages visited, features used, clickstream data, and session duration
• Referring URL, search terms, and navigation paths
• Log files, error reports, and platform performance metrics
• Geolocation data (derived from IP address at the city or region level)

2.3 Data from Third-Party Sources

We may receive information about you from third-party sources, including CRM integrations (such as Salesforce, HubSpot, or Microsoft Dynamics), single sign-on (SSO) identity providers, public business directories, and partner ecosystem platforms that you or your organization have authorized to share data with us.

We use cookies, web beacons, pixel tags, and similar technologies to enhance your experience, analyze usage patterns, and deliver relevant content. The categories of cookies we use include:

• Strictly Necessary Cookies: Required for platform functionality, authentication, and security. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website and Services, enabling us to improve functionality and user experience. We may use tools such as Google Analytics, Mixpanel, or similar analytics platforms.
• Functional Cookies: Remember your preferences, language settings, and customization choices to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver targeted advertisements and measure the effectiveness of our marketing campaigns. These may be placed by third-party advertising partners.

You may manage your cookie preferences through your browser settings or through the cookie consent mechanism presented upon your first visit. Please note that disabling certain cookies may limit the functionality of our Services.

We use the information we collect for the following purposes:

• To provide, operate, maintain, and improve our PRM platform and related Services
• To process subscriptions, manage accounts, and facilitate billing and invoicing
• To enable partner onboarding, deal registration, incentive management, training, and channel communications
• To personalize your experience and deliver relevant content and recommendations
• To communicate with you regarding service updates, security alerts, and administrative messages
• To send marketing communications, newsletters, and promotional materials (where you have provided consent or where permitted by applicable law)
• To conduct analytics, generate aggregated reports, and derive insights to improve our platform and business operations
• To detect, investigate, and prevent fraudulent, unauthorized, or illegal activity
• To comply with legal obligations, enforce our terms, and protect our rights, property, and safety
• To facilitate integrations with third-party CRM, ERP, and business intelligence tools as authorized by our customers

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process your personal data on one or more of the following legal bases:

Contractual Necessity: Processing is necessary for the performance of a contract to which you or your organization is a party, or to take steps at your request prior to entering into a contract.

Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our Services, ensuring platform security, conducting analytics, and marketing our products, provided that such interests are not overridden by your data protection rights.

Consent: Where you have provided explicit consent for specific processing activities, such as receiving marketing communications or the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject, such as tax, accounting, or regulatory requirements.

We do not sell your personal data. We may share your information with the following categories of recipients:

• Service Providers and Sub-processors: Trusted third-party vendors who perform services on our behalf, such as cloud hosting (e.g., AWS, Microsoft Azure, Google Cloud), payment processing, email delivery, analytics, and customer support. These providers are contractually obligated to process data only as instructed and to maintain appropriate security measures.
• Authorized Integrations: Third-party CRM, ERP, marketing automation, and business intelligence platforms that you or your organization have connected to our Services.
• Channel Partners and Affiliates: Where necessary to fulfill the purposes of our PRM platform, such as facilitating deal registrations, partner communications, or incentive programs, and only to the extent authorized by your organization’s administrator.
• Legal and Regulatory Authorities: When required by law, regulation, legal process, or enforceable governmental request, or to protect the rights, property, or safety of channelo.tech, our users, or the public.
• Corporate Transactions: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity, subject to applicable data protection requirements.

channelo.tech operates globally and may transfer personal data to countries other than the country in which the data was originally collected. Where we transfer personal data from the EEA, UK, or Switzerland to countries that have not been deemed to provide an adequate level of data protection, we implement appropriate safeguards, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Binding Corporate Rules, where applicable
• Data Processing Agreements with all sub-processors that include robust data protection obligations
• Additional technical and organizational measures, such as encryption in transit and at rest

For more information about our international transfer mechanisms, please contact us at the address provided below.

We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256 or equivalent)
• Role-based access controls and multi-factor authentication for platform access
• Regular security assessments, penetration testing, and vulnerability management
• Secure software development lifecycle (SDLC) practices
• Incident response and breach notification procedures in accordance with applicable law
• Employee security awareness training and confidentiality obligations

While we strive to protect your personal data, no method of transmission or storage is completely secure. We encourage you to use strong passwords and safeguard your account credentials.

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. When determining retention periods, we consider the nature and sensitivity of the data, the potential risk of harm from unauthorized access, the purposes for which we process the data, and applicable legal requirements.

Upon termination or expiration of a subscription, we will retain Customer Data for a reasonable transition period (typically thirty (30) days) to allow for data export. After this period, Customer Data will be securely deleted or anonymized, unless retention is required by law.

Aggregated or de-identified data that can no longer be associated with an identifiable individual may be retained indefinitely for analytics, benchmarking, and service improvement purposes.

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right of Access: Request confirmation of whether we process your personal data and obtain a copy of such data.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to certain legal exceptions.
• Right to Restriction: Request that we restrict the processing of your personal data under certain circumstances.
• Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: Object to processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, withdraw your consent at any time.
• Right to Lodge a Complaint: File a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us at info@channelo.tech. We will respond to your request within the timeframes required by applicable law (typically within thirty (30) days). We may request verification of your identity before processing your request.

With your consent or where permitted by applicable law, we may send you marketing communications about our products, services, events, and industry insights. You may opt out of receiving marketing communications at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Updating your communication preferences within your account settings
• Contacting us directly at info@channelo.tech

Please note that even if you opt out of marketing communications, we may continue to send you transactional and administrative messages related to your account and use of our Services.

Our Services may contain links to third-party websites or integrate with third-party applications and services. This Privacy Policy does not apply to the practices of third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

Examples of third-party services that may be integrated with our platform include CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics), marketing automation tools, analytics platforms, communication tools, and identity providers. The data shared with these services is governed by the respective third party’s privacy policy and your organization’s configuration of such integrations.

Our Services are designed for business use and are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take prompt steps to delete such information. If you believe that a child has provided us with personal data, please contact us at info@channelo.tech.

Our website does not currently respond to “Do Not Track” (DNT) browser signals. However, you may manage your tracking preferences through our cookie consent mechanism and browser settings.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete personal information, the right to opt out of the sale or sharing of personal information (we do not sell personal data), and the right to non-discrimination for exercising your privacy rights.

To exercise your California privacy rights, please contact us at info@channelo.tech.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated Policy on our website with a revised effective date. Where required by law, we will provide additional notice (such as by email). We encourage you to review this Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

channelo.tech
Email: info@channelo.tech
Website: https://channelo.tech

For data protection inquiries within the European Economic Area, you may also contact our designated data protection representative at the address above.